Shipping and Packaging
We endeavour to ship all of your items within two business days of your order. During sale periods, it may take a day longer due to the high volume of orders we receive.*
Standard shipping and free shipping over $99 includes tracked shipping, with authority to leave your parcel if you are't home. Souten Clothing Co takes no responsibility for parcels once they have been shipped and scanned as received. If you would like extra peace of mind, please select shipping with Signature at Checkout.
Orders going to a physical business or residential address are sent with Sendle. We use Sendle as their environmental commitment has made them the first 100% carbon neutral shipping company in Australia. You can read about how they offset their carbon emissions on their website here.
Items sent to PO boxes, parcel lockers, and parcel connect points will be sent with Australia Post. This is because these locations are privately owned by Australia Post, and they do not permit other delivery companies access.
*except for pre-order items, which will be shipped as soon as possible.
Our standard size mailers are from The Better Packaging Co. They are made from limestone off-cuts from the building industry which were bound for landfill. They are waterproof, reusable, recyclable (with your soft plastics) and photodegradable. You can read more about them and their environmentally friendly production process here.
The mailers we use for larger orders are from r3pack.They are made from 100% recycled post consumer and post industrial plastic waste. Even the removable adhesive backing and the inner bag is made from recycled plastic.
We also have home compostable packaging from time to time. As compostable packaging breaks down quite quickly, we don't order large quantities, and as such, can't guarantee we have it in stock. We also know that not everyone is able to compost - so you'll be asked at checkout which kind of mailer you prefer.
Our compostable bags are from The Better Packaging Co. They are made from corn starch and a small amount of resin. They are waterproof, and reusable. You can read more about them and their environmentally friendly production process here.
Our swing tags, stickers, and insert cards are printed on 100% recycled materials in Fitzroy, VIC by Print Together. They specialise in environmentally responsible printing.